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Blog EN Smart-Tribune

Jeremy Gallemard

Jeremy Gallemard
Hello! I'm Jérémy, President & Co-founder of Smart Tribune. With my background in the digital & customer experience space I'm happy to share my insight & practical advice on customer experience today & what it might look like tomorrow. Happy reading!
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Recent Posts

The Best Customer Self-Service Channel: Dynamic FAQ or Chatbot?

By Jeremy Gallemard le 25 Aug. à 10h30

Customer Service, Self-service

In the realm of customer self-service, there always seems to be two camps: companies that prefer...

How Customer Self-Service Can Come to the Rescue During a Crisis

Faced with the current health and economic crisis, many brands have had to shift their operations...
By Jeremy Gallemard le 28 Jul. à 10h00
Customer Service, Self-service READ MORE

7 Reasons for creating a Dynamic FAQ on your site

If you always thought the only benefit of an FAQ (Frequently Asked Questions) page on your site was...
By Jeremy Gallemard le 26 May. à 10h30
Customer Service, Self-service READ MORE

The power of customer Self-Service for driving conversions along the purchase journey

A consumer’s online journey with a brand, whether on their website or mobile app, is anything but a...
By Jeremy Gallemard le 12 May. à 10h30
Customer Experience, Self-service READ MORE

Voicebots are the future of customer service

What do today’s customers need from customer service? For starters, they expect immediacy: 98%...
By Jeremy Gallemard le 31 Mar. à 10h00
Self-service, Customer Relationship READ MORE

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London

By Jeremy Gallemard le 09 Mar. à 03h08

Smart Tribune news

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news READ MORE

Why – and how – should customer satisfaction be measured?

Most companies understand the importance of customer satisfaction. It’s a key issue for ensuring...
By Jeremy Gallemard le 26 Feb. à 10h00
Customer Service, Customer Relationship READ MORE

8 questions to ask before launching your chatbot

A chatbot, or bot, is a computer programme which simulates natural human conversation to enable...
By Jeremy Gallemard le 06 Feb. à 10h30
Self-service, Customer Satisfaction READ MORE

What Is Customer Self-Service?

Customer self-service is a concept that has steadily gained steam across brands and businesses of...
By Jeremy Gallemard le 21 Jan. à 10h30
Customer Service, Self-service READ MORE

6 ways to transform your customer service in 2020

6 Ways to Transform Your Customer Service in 2020 Until recently, customer service was typically...
By Jeremy Gallemard le 17 Jan. à 11h25
Customer Service, Self-service READ MORE