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    Chatbot

    Chatbot ai

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    Chatbot

    October 1, 2024

    How to Create a Chatbot for Business & Build AI Chatbot with Ease

    Gartner predicts that by 2027, chatbots will be the main customer service channel for about 25% of...

    Chatbot

    August 27, 2024

    AI Knowledge Base - A Complete Guide for Businesses in Various Industries

    According to thetop customer service trends in 2024 and beyond, 80% of organizations intend to...

    Chatbot

    August 5, 2024

    Chatbot vs Conversation AI - What’s the Difference?

    In customer service, two terms are often tossed around: chatbots and conversational AI. While they...

    Self-service

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    Self-service

    March 19, 2024

    Self-service Knowledge Base | What is It and How to Create

    Self-service knowledge base (KB), a powerful resource that empowers users to find answers...

    Self-service

    August 14, 2023

    9 Top-notch FAQ Page Examples | Benefits, Best Practises And How To Create FAQ Page

    As customer self-service has a profound impact on customer expectations along the buying journey,...

    Self-service

    May 31, 2023

    10 Steps for Choosing the Right Tech Vendor for Your Business

    According to Outsource Accelerator's survey results, 68% of companies in the United States have...

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    chatbot AI

    November 20, 2024

    What Is OpenAI’s SearchGPT? Can It Replace AI Support Chatbot?

    Large language models accessible through natural conversation, like ChatGPT or Gemini, have long...

    Knowledge base

    June 17, 2024

    Different Types of Knowledge | Definition, Benefits and How to Capture

    Divergent types of knowledge in the workplace demand different approaches to effectively capture...

    Success story

    How Vattenfall, Europe’s leading energy suppliers, boosts its conversion rate

    Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...

    Knowledge base

    May 13, 2024

    What is Change Management Process? Benefits, Principles & Comprehensive Guide

    Disruption is the new normal. Markets shift, technologies evolve, and customer demands are...

    Knowledge base

    April 8, 2024

    What is Institutional Knowledge | Importance, Types, Examples & How to Capture

    Imagine this: a new employee starts their first day, eager to learn the ropes. But their veteran...