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View the Top 30 Customer Service Trends of 2021

Re-writing the rule book for a new world

How do customers want to interact with businesses during and after the pandemic? How can companies best adapt to changing customer preferences and behaviours? Will these new trends persist in 2021 and beyond?

This comprehensive report identifies the latest trends in:

  • the acceleration of digital transformation

  • the new CX standard expected by consumers

  • higher customer service expectations

  • the shift to automation


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