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Banque Populaire uses web self-service to boost customer autonomy and drive adoption of their newest products

The bank gives their customers greater autonomy in getting answers to their questions

Understand how customer self-service:

  • Has helped Banque Populaire Nord’s customers gain greater autonomy in answering their customer service questions
  • Has helped develop a truly 24/7 customer service operation
  • Has given bank advisors more time to focus on more complex & sophisticated customer requests


41 - Comment Banque Populaire Nord rend ses clients plus autonomes grâce au selfcare