Banque Populaire uses web self-service to boost customer autonomy and drive adoption of their newest products

The bank gives their customers greater autonomy in getting answers to their questions

Understand how customer self-service:

• Has helped Banque Populaire Nord’s customers gain greater autonomy in answering their customer service questions
• Has helped develop a truly 24/7 customer service operation
• Has given bank advisors more time to focus on more complex & sophisticated customer requests