---
title: Cas client ecosystem - CX Awards
description: Téléchargez notre cas client ecosystem et découvrez comment le leader Français du recyclage s'appuie sur le selfcare pour améliorer son expérience d'aide en ligne.
image: https://blog.smart-tribune.com/hubfs/ecosystem%201.jpeg
---

[![logo](https://blog.smart-tribune.com/hubfs/SmartTribune_October2018%20Theme/Images/logo.svg)](https://smart-tribune.com)

# Thanks to selfcare, ecosystem brings more autonomy to its users on its customer portal 🚀

## Online help available 24/7, immediate and personalised to meet the challenges of recycling ♻️

Ecosystem relies on self-care to meet the growing needs of its customers in terms of autonomy in accessing information, and in particular:

- **Decrease the number of incoming requests of level 1 and level 2 (all contact channels combined)**
- Streamline the routes within the portal while limiting the effort required for their users
- Personalise the responses provided according to the typology of portal users
- Centralise customer knowledge in a single, easily manageable tool

## ![ecosystem 1](https://blog.smart-tribune.com/hs-fs/hubfs/ecosystem%201.jpeg?width=447&name=ecosystem%201.jpeg)

 

### Discover ecosystem's self-care strategy and results 📈

Copyright © 2023 Smart Tribune

![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/998527837/?guid=ON&script=0)