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Thanks to selfcare, ecosystem brings more autonomy to its users on its customer portal 🚀

Online help available 24/7, immediate and personalised to meet the challenges of recycling ♻️

Ecosystem relies on self-care to meet the growing needs of its customers in terms of autonomy in accessing information, and in particular:

  • Decrease the number of incoming requests of level 1 and level 2 (all contact channels combined)
  • Streamline the routes within the portal while limiting the effort required for their users
  • Personalise the responses provided according to the typology of portal users
  • Centralise customer knowledge in a single, easily manageable tool

ecosystem 1