Online help available 24/7, immediate and personalised to meet the challenges of recycling ♻️
Ecosystem relies on self-care to meet the growing needs of its customers in terms of autonomy in accessing information, and in particular:
- Decrease the number of incoming requests of level 1 and level 2 (all contact channels combined)
- Streamline the routes within the portal while limiting the effort required for their users
- Personalise the responses provided according to the typology of portal users
- Centralise customer knowledge in a single, easily manageable tool
