---
title: How did Club Med reassure its customers and improve the customer experience
description: How did Club Med, amid a pandemic, reassure its customers and improve the customer experience, with customer self-service?
image: https://blog.smart-tribune.com/hubfs/KANC_LUXE_A115_001-1024x683%20%281%29.jpg
---

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# Club Med automated +50,000 responses in 2 months while offering an immediate 24/7 online help experience.

## Club Med reassures its customers while improving their user experience

Find out how Club Med, thanks to customer self-service:

- Improved the user experience throughout the customer journey
- Reduced tier-1 support requests
- Reassured new visitors to maximise conversions
- Boosted organic traffic through SEO

 

![KANC_LUXE_A115_001-1024x683 (1)](https://blog.smart-tribune.com/hs-fs/hubfs/KANC_LUXE_A115_001-1024x683%20(1).jpg?width=446&name=KANC_LUXE_A115_001-1024x683%20(1).jpg)

### Read our Club Med case study

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