Offering anywhere, anytime, any device support to solve customer queries at first touch
“Our self-service setup has helped reduce the strain on our teams whilst helping us to better understand where passengers encounter difficulties using our site” (Caroline Cagninacci - Head of digital marketing at Corsica Linea)
Understand how customer self-service:
- Has helped reduce the strain on the Corsica Linea contact centre by automating responses to tier-1 requests (telephone and email)
- Has helped increase conversion rates by reassuring users during the booking process
- Has given Corsica Linea’s customer service agents more time to deal with more complex requests
