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Corsica Linea better handles peaks in demand thanks to customer self-service

Offering anywhere, anytime, any device support to solve customer queries at first touch

“Our self-service setup has helped reduce the strain on our teams whilst helping us to better understand where passengers encounter difficulties using our site” (Caroline Cagninacci - Head of digital marketing at Corsica Linea)

Understand how customer self-service:

  • Has helped reduce the strain on the Corsica Linea contact centre by automating responses to tier-1 requests (telephone and email)
  • Has helped increase conversion rates by reassuring users during the booking process
  • Has given Corsica Linea’s customer service agents more time to deal with more complex requests


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