---
title: How Corsica Linea better handles peaks in demand thanks to customer self-service
description: Download our case study to understand how Corsica Linea better handles peaks in customer service demand thanks to self-service.
image: https://blog.smart-tribune.com/hubfs/corsica%20linea.jpg
---

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# Corsica Linea better handles peaks in demand thanks to customer self-service

## Offering anywhere, anytime, any device support to solve customer queries at first touch

***“Our self-service setup has helped reduce the strain on our teams whilst helping us to better understand where passengers encounter difficulties using our site”*** *(Caroline Cagninacci - Head of digital marketing at Corsica Linea)*

Understand how customer self-service:

- Has helped reduce the strain on the Corsica Linea contact centre by automating responses to tier-1 requests *(telephone and email)*
- Has helped increase conversion rates by reassuring users during the booking process
- Has given Corsica Linea’s customer service agents more time to deal with more complex requests

 

![corsica linea](https://blog.smart-tribune.com/hs-fs/hubfs/corsica%20linea.jpg?width=4395&name=corsica%20linea.jpg)

 

### Read our Corsica Linea case study

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