What are the main triggers for launching a customer self-service project with a high ROI?
Identifying the needs of your customer support is essential to define the bases of a good personalised customer self-service strategy.
In this guide you will find:
💡 The benefits of a customer self-service strategy in customer relations
🧐 5 types of signals to identify and their solutions: high number of requests, high seasonality, high support costs, conversion problems...
✅ As a bonus, how to optimise your internal customer support
Have a good read :)