Learn how to improve your ROI through customer service and avoid common pitfalls in 2023
Do you know that +85% of B2B customers expect sales reps to have a solid understanding of their business?
Customer service is now the primary concern of customers and a driving force of profitability in and of itself. Whereas customers are still concerned about cost and product quality, customer service has emerged as a new factor in choosing between competing brands.
Customers would rather spend in a brand that caters to their specific requirements and consistently brings value beyond the initial purchase. A successful customer service team can help attract new business, increase retention, and increase sales in your existing customer base, whether you're an established company or just starting to scale and grow.
This study highlights the latest statistics for you to take better decisions in 2023 on the growth of e-commerce, the proliferation of communication channels, customer service expectations, and growing consumer concerns.
What you'll find in this report:
➜ Why providing exceptional customer experiences is critical to business growth and why customer service leaders must keep driving this evolution
➜ Businesses can implement strategies and solutions to create delighted workplaces, orient automation, and achieve observable performance in order to see long-term growth
➜ Key statistics to help your leadership team get on board and your teams succeed
Happy reading! ☺️
