Customer support transformed thanks to self-service
DPD France introduced a knowledge base and chatbot solution to respond to its customers growing needs and expectations for greater autonomy and access to information.
In the case study, you will learn DPD's strategy that allowed them to:
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automate 1,000,000 Q&As per year
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reduce their live chat escalations by 75% per year
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allow 90% of their customers to get a precise answer on their parcel tracking thanks to the chatbot
