Chatbots and self-service will boost your customer experience whilst attaining your KPIs
With increased competition and alternatives just one click away, excellent customer service is no longer optional but has become a fundamental requirement for every e-commerce business to stay competitive in this new digital landscape.
Customers want answers fast and they want to be able to find them on their own without having to wait or pick up the phone. Prepare for the future and learn how customer service automation via Chatbots and self-service will boost your customer experience whilst attaining your KPIs.
This webinar will cover how to:
- Automate your customer service strategy for a maximum ROI
- Select the right self-service solution for your e-commerce business
- Plan and deploy a chatbot or self-service project
- Learn how leading European brands, including Carrefour, DPD and Total Energies, have shifted their service strategy, focusing on customer self-service and chatbots