---
title: How to Build a Knowledge Base - Everything You Need to Know
description: Learn how to transform your knowledge base to empower your customers to autonomously resolve their problems with self-service while delivering a better customer experience.
image: https://blog.smart-tribune.com/hubfs/27%20-%20Comment%20le%20design%20thinking%20permet-il%20d%E2%80%99ame%CC%81liorer%20les%20parcours%20client%20_%201.jpg
---

[![logo](https://blog.smart-tribune.com/hubfs/SmartTribune_October2018%20Theme/Images/logo.svg)](https://smart-tribune.com)

# How to Build a Knowledge Base?

#### This free training will help you discover:

**➞ For your customers**

- Customers want to solve problems on their own so give them the information they need to do so
- Self-service support anytime and anywhere
- Information is well organised and easily accessible along the customer journey

**➞ For your support team**

- Quicker response time
- Reduced workload
- Consistent answers and tone of voice

![27 - Comment le design thinking permet-il d’améliorer les parcours client _ 1](https://blog.smart-tribune.com/hs-fs/hubfs/27%20-%20Comment%20le%20design%20thinking%20permet-il%20d%E2%80%99ame%CC%81liorer%20les%20parcours%20client%20_%201.jpg?width=331&name=27%20-%20Comment%20le%20design%20thinking%20permet-il%20d%E2%80%99ame%CC%81liorer%20les%20parcours%20client%20_%201.jpg)

 

### Watch the webinar

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