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How to Build a Knowledge Base?

This free training will help you discover:

➞ For your customers

  • Customers want to solve problems on their own so give them the information they need to do so
  • Self-service support anytime and anywhere
  • Information is well organised and easily accessible along the customer journey

➞ For your support team

  • Quicker response time
  • Reduced workload
  • Consistent answers and tone of voice

27 - Comment le design thinking permet-il d’améliorer les parcours client _ 1