Deliver the right information at the right time to reassure your customers
For Nature & Découvertes, boosting customer autonomy on their e-commerce site was one of their primary objectives when embarking on their Customer Self-Service journey. That, and reassuring customers with relevant information at the checkout to increase conversions and reduce basket abandonment.
With Customer Self-Service, understand how Nature & Découvertes:
- Reduces the number of inbound tier-1 support requests, leaving more time for their agents to concentrate on more complex issues
- Enhances the user experience the length of the customer journey
- Boosts their SEO rankings to give greater visibility to their customers on information relating to customer service