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Nature & Découvertes streamlines the online purchase experience with Customer Self-Service

Deliver the right information at the right time to reassure your customers

For Nature & Découvertes, boosting customer autonomy on their e-commerce site was one of their primary objectives when embarking on their Customer Self-Service journey. That, and reassuring customers with relevant information at the checkout to increase conversions and reduce basket abandonment.

With Customer Self-Service, understand how Nature & Découvertes:

  • Reduces the number of inbound tier-1 support requests, leaving more time for their agents to concentrate on more complex issues
  • Enhances the user experience the length of the customer journey
  • Boosts their SEO rankings to give greater visibility to their customers on information relating to customer service

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