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Ouigo reduced its contact rate by 50% whilst improving its passenger experience

Doubling down on the the customer experience

Results of a successful self-service implementation:

  • Satisfaction score: +10%
  • Contact rate: -49.8%
  • Number of visits to the Help Centre: x7.75

Working alongside Ouigo, Smart Tribune helped implement a self-service solution to accompany online users before, during & after their purchase as part of a 100% digital approach.


Ouigo LP