---
title: Understand how Ouigo is improving the digital journey for their passengers
description: Download our case study to understand how Ouigo is improving the digital journey for their passengers
image: https://blog.smart-tribune.com/hubfs/Ouigo%20LP.png
---

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# Ouigo reduced its contact rate by 50% whilst improving its passenger experience

## **Doubling down on the the customer experience**

Results of a successful self-service implementation:

- Satisfaction score: +10%
- Contact rate: -49.8%
- Number of visits to the Help Centre: x7.75

Working alongside Ouigo, Smart Tribune helped implement a self-service solution to accompany online users before, during & after their purchase as part of a 100% digital approach.

 

![Ouigo LP](https://blog.smart-tribune.com/hs-fs/hubfs/Ouigo%20LP.png?width=447&name=Ouigo%20LP.png)

### Discover our Ouigo's case study

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