Help your customers ‘help themselves’
Today’s brands and businesses go to great lengths to share relevant and valuable information with their online customers (opening hours, returns policies, shipping times…), essentially helping them ‘help themselves' to useful information. And yet, customers still default (perhaps by habit?) to traditional contact channels to get answers to the most basic questions.
This webinar will share top tips from over 140 successful self-service implementations for getting your customers to help themselves—rather than picking up the phone or sending an email when they need help.
Topics that will be covered:
- Delivering a customer experience that makes your customers want to self-serve at all times
- Developing knowledge base content that drives high CSAT scores
- Making self-service solutions accessible and effortless
- Encouraging a self-service mindset and culture within your organisation