The brand reduces their contact rate whilst reassuring their customers
Find out how Vattenfall, with an effective self-service implementation:
- Increased sales & conversions by supporting & reassuring customers
- Reduced the number of inbound support requests from their contact form
- Enabled their contact centre to better respond to complex support requests by reducing the number of tier-1 requests.
Discover the results of Vattenfall’s self-service implementation.
![Vattenfall use case english LP TP](https://blog.smart-tribune.com/hs-fs/hubfs/Vattenfall%20use%20case%20english%20LP%20TP.png?width=447&name=Vattenfall%20use%20case%20english%20LP%20TP.png)