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Vattenfall is able to achieve an 8-fold increase in conversion rates

The brand reduces their contact rate whilst reassuring their customers

Find out how Vattenfall, with an effective self-service implementation:

  • Increased sales & conversions by supporting & reassuring customers
  • Reduced the number of inbound support requests from their contact form
  • Enabled their contact centre to better respond to complex support requests by reducing the number of tier-1 requests.

Discover the results of Vattenfall’s self-service implementation.

 

Vattenfall cas client