The blog for tomorrow's customer relations

There are a lot of obstacles in the minefield of customer service experience that even the savviest ...

For internet users surfing the web, interacting with a chatbot or consulting a dynamic FAQ have beco...

When your customer database gets to a considerable size, it becomes necessary to find the best way t...

The study of natural language processing, NLP, began several decades ago, but it’s only recently tha...

Building customer loyalty is not an exact science. The phenomenon of attrition is, unfortunately, an...

There are two reasons why having a good strategy is essential. The first is that a dissatisfied cust...