--- title: Blog Smart Tribune - Get the Latest News on Customer Relationship and Self-Service (16) description: Our blog is aimed at customer relation professionals, in digital marketing who wish to boost their customer service strategy. (16) --- [![Logo Smart Tribune](https://blog.smart-tribune.com/hubfs/new-logo.svg)](https://smart-tribune.com/) - [How it works](https://fr.smart-tribune.com/base-connaissance-ia-360/) - Solutions - By issues - [Deploy an AI chatbot](https://fr.smart-tribune.com/plateforme-chatbot-ia/) - [Customer journey autonomy](https://fr.smart-tribune.com/autonomie-parcours-client/) - [Customer advisor support](https://fr.smart-tribune.com/assistance-conseillers-client/) - [Keeping knowledge up to date](https://fr.smart-tribune.com/maintien-jour-base-connaissance/) - By industry - [Ecommerce and Retail](https://fr.smart-tribune.com/e-commerce/) - [Bank Mutual Insurance](https://fr.smart-tribune.com/banque-assurance-mutuelle/) - [Energy](https://fr.smart-tribune.com/energie/) - [Travel and Tourism](https://fr.smart-tribune.com/voyage-tourisme/) - [Customers](https://fr.smart-tribune.com/clients/) - Our technology - [AI chatbot](https://fr.smart-tribune.com/plateforme-chatbot-ia/) - [Decision trees](https://fr.smart-tribune.com/smart-guide/) - [Enhanced help center](https://fr.smart-tribune.com/faq-dynamique/) - [Advisor knowledge base](https://fr.smart-tribune.com/smart-knowledge/) - [Contextualized help box](https://fr.smart-tribune.com/smart-push/) - [Knowledge AI assistant](https://fr.smart-tribune.com/smart-ai/) - [Knowledge manager](https://fr.smart-tribune.com/smart-dashboard/) - Pricing - Ressources - [Webinars](https://fr.smart-tribune.com/webinars/) - [Resources Center](https://fr.smart-tribune.com/ressources/) - [Press](https://fr.smart-tribune.com/presse/) - [Blog](https://blog.smart-tribune.com/) - [Integrations](https://fr.smart-tribune.com/integrations/) EN [FR](https://blog.smart-tribune.com/fr) [Product Demo](https://en.smart-tribune.com/demo-produit) - [Smart tribune](https://smart-tribune.com/) SMART TRIBUNE BLOG # The blog for tomorrow's customer relations Articles, resources and tips to boost your customer relationships [![latest-post-img](https://blog.smart-tribune.com/hubfs/online-marketing_11zon.webp)](https://blog.smart-tribune.com/en/product-knowledge) [KNOWLEDGE BASE](https://blog.smart-tribune.com/en/tag/knowledge-base) ON FEBRUARY 28, 2025 ## [What is Product Knowledge? Importance, Types and Signs of Improvement Needed](https://blog.smart-tribune.com/en/product-knowledge) [Read the article](https://blog.smart-tribune.com/en/product-knowledge) Search for an article by theme, keywords, dates, etc. Search - [Customer Service](https://blog.smart-tribune.com/search?term=Customer%20Service&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Customer Experience](https://blog.smart-tribune.com/search?term=Customer%20Experience&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Chatbot](https://blog.smart-tribune.com/search?term=Chatbot&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Knowledge base](https://blog.smart-tribune.com/search?term=Knowledge%20base&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Self-service](https://blog.smart-tribune.com/search?term=Self-service&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Customer Satisfaction](https://blog.smart-tribune.com/search?term=Customer%20Satisfaction&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [chatbot AI](https://blog.smart-tribune.com/search?term=chatbot%20AI&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Customer Relationship](https://blog.smart-tribune.com/search?term=Customer%20Relationship&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Smart Tribune](https://blog.smart-tribune.com/search?term=Smart%20Tribune&type=BLOG_POST&groupId=44256995622&language=en&limit=50) ## All our articles [See all our articles](https://blog.smart-tribune.com/en) ![](https://blog.smart-tribune.com/hubfs/great-customer-experience.jpg) [CUSTOMER EXPERIENCE](https://blog.smart-tribune.com/en/tag/customer-experience) On SEPTEMBER 14, 2021 ## [What Is Customer Experience (CX)? 4 Easy Ways To Improve Yours (2024)](https://blog.smart-tribune.com/en/importance-of-customer-experience) In today's competitive business landscape, providing an outstanding customer experience is crucial f... [Read the article](https://blog.smart-tribune.com/en/importance-of-customer-experience) ![](https://blog.smart-tribune.com/hubfs/what-is-knowledge-management.jpg) [CUSTOMER SERVICE](https://blog.smart-tribune.com/en/tag/customer-service) On SEPTEMBER 7, 2021 ## [What Is Knowledge Management?](https://blog.smart-tribune.com/en/what-is-knowledge-management) Today’s customers have incredibly high expectations—and when they reach out to customer service for ... [Read the article](https://blog.smart-tribune.com/en/what-is-knowledge-management) ![](https://blog.smart-tribune.com/hubfs/omnichannel-customer-experience.jpg) [CUSTOMER EXPERIENCE](https://blog.smart-tribune.com/en/tag/customer-experience) On SEPTEMBER 2, 2021 ## [How to Improve the Omnichannel Customer Experience](https://blog.smart-tribune.com/en/omnichannel-customer-experience) Customers today are digital natives at their very core. Oftentimes, they’ll engage with your brand a... [Read the article](https://blog.smart-tribune.com/en/omnichannel-customer-experience) ![](https://blog.smart-tribune.com/hubfs/customer-service-chatbot.jpg) [CUSTOMER SERVICE](https://blog.smart-tribune.com/en/tag/customer-service) On AUGUST 24, 2021 ## [Customer Service Chatbots Are Redefining Customer Service](https://blog.smart-tribune.com/en/customer-service-chatbot) Customer service chatbots have become an essential tool for changing the entire customer service exp... [Read the article](https://blog.smart-tribune.com/en/customer-service-chatbot) ![](https://blog.smart-tribune.com/hubfs/customer-experience-strategy.jpg) [CUSTOMER EXPERIENCE](https://blog.smart-tribune.com/en/tag/customer-experience) On AUGUST 17, 2021 ## [How to Develop a Winning Customer Experience Strategy](https://blog.smart-tribune.com/en/customer-experience-strategy) In this article, we’ll explain the basics of customer experience and how a smart customer experience... [Read the article](https://blog.smart-tribune.com/en/customer-experience-strategy) ![](https://blog.smart-tribune.com/hubfs/What%20is%20a%20chatbot.jpg) [CHATBOT](https://blog.smart-tribune.com/en/tag/chatbot) On AUGUST 3, 2021 ## [What is a chatbot and how to build it?](https://blog.smart-tribune.com/en/chatbot-definition) Here, we’ll explain what chatbots are, how they’re used, and why they’re an excellent addition to an... 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