Customer Service
Blog & Trends

B2B vs. B2C Customer Service: What’s the Difference?

If you’ve worked in marketing long enough, you’ve probably thrown around the acronyms ‘B2C’ and...

Defining Customer Satisfaction and Why It Is So Important

Most companies make customer satisfaction a priority. A satisfied client will be more inclined to...

Best Practices for Building a Digital Customer Experience

In the last year alone, total online purchases peaked at 37.1% of total retail sales in the UK. And...

Understanding the 8 steps of the customer journey

8 Common Customer Service Experience Mistakes to Avoid

There are a lot of obstacles in the minefield of customer service experience that even the savviest...

How to Set Up an  FAQ on Instagram for Customer Service

For internet users surfing the web, interacting with a chatbot or consulting a dynamic FAQ have...

The 5 Benefits of a CRM for Your Customer Relations

When your customer database gets to a considerable size, it becomes necessary to find the best way...

NLP Definition and Advantages for Customer Service

The study of natural language processing, NLP, began several decades ago, but it’s only recently...

The Challenges of a Good Customer Relations Loyalty Strategy

Building customer loyalty is not an exact science. The phenomenon of attrition is, unfortunately,...

5 Tips for Successful Customer Relations

There are two reasons why having a good strategy is essential. The first is that a dissatisfied...