The blog for tomorrow's customer relations

Chatbots are everywhere nowadays, from online banking portals to e-commerce sites and everything in-...

Chatbots have redefined customer service. They provide instant responses to consumers’ questions, op...

It’s no longer good enough for companies to be present on a few select customer communication channe...

Today, conversational artificial intelligence (AI) is everywhere. It’s behind online banking chatbot...

Love stories sometimes have unhappy endings, but the one between users and chatbots seems to be for ...

Customer service chatbots have become an essential tool for changing the entire customer service exp...