The blog for tomorrow's customer relations

Here, we’ll explain what chatbots are, how they’re used, and why they’re an excellent addition to an...

We’re big believers in the value that chatbots can bring to any brand and their customers. In fact, ...

In the realm of customer self-service, there always seems to be two camps: companies that prefer dyn...

What do today’s customers need from customer service? For starters, they expect immediacy: 98% belie...

A chatbot, or bot, is a computer programme which simulates natural human conversation to enable dial...