The blog for tomorrow's customer relations

"Customer experience is the heart of modern marketing—it’s where loyalty is built and brands come to...

In the dynamic landscape of customer service, staying ahead of the curve is not just a strategy—it's...

One factor that is considered to substantially contribute to the normal and consistent operation of ...

Nowadays, it is easy for any brand to recognise the utmost importance of retail customer service. Ho...

No one is safe from a catastrophe. Anyone can experience an accident or material damage. And in thes...

Personalization in online shopping is not a new concept but it is evolving quickly. Any business tha...