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Blog EN Smart-Tribune

Voicebots are the future of customer service

By Jeremy Gallemard le 31 Mar. à 10h00

Self-service, Customer Relationship

What do today’s customers need from customer service? For starters, they expect immediacy: 98%...

Why – and how – should customer satisfaction be measured?

Most companies understand the importance of customer satisfaction. It’s a key issue for ensuring...
By Jeremy Gallemard le 26 Feb. à 10h00
Customer Service, Customer Relationship READ MORE