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On MARCH 8, 2022
CRM Database: What Is It and What Are Its Benefits?
CRM is the acronym for Customer Relationship Management. The philosophy of a CRM is simple: putting ...
On FEBRUARY 15, 2022
[Infographic] The State of Customer Service in the Insurance Industry in 2022
What are the latest customer service trends in the insurance industry? How are the interactions betw...
On JANUARY 18, 2022
4 Tips to Improve Your After-Sales Service
After-sales service is an area in which all companies have an interest in innovating: 72% of consume...
On JANUARY 11, 2022
What is Customer Advocacy? Definition, Benefits, Strategy and Evaluation
Businesses depend on customers to succeed. There’s no arguing with that whatsoever. Unfortunately, n...
On NOVEMBER 30, 2021
A Quick Guide for Improving Customer Communications
Every business, whether big or small, is made up of tons of moving parts. But the one constant acros...
On NOVEMBER 23, 2021
B2B vs. B2C Customer Service: What’s the Difference?
If you’ve worked in marketing long enough, you’ve probably thrown around the acronyms ‘B2C’ and ‘B2B...
Quality Manager - Key Account in the Energy Sector