The blog for tomorrow's customer relations

For internet users surfing the web, interacting with a chatbot or consulting a dynamic FAQ have beco...

When your customer database gets to a considerable size, it becomes necessary to find the best way t...

The study of natural language processing, NLP, began several decades ago, but it’s only recently tha...

Today’s customers have incredibly high expectations—and when they reach out to customer service for ...

Customer service chatbots have become an essential tool for changing the entire customer service exp...

If you’ve found yourself doing a lot more shopping online over the past year, you’re not alone. As t...