SMART TRIBUNE BLOG
The blog for tomorrow's customer relations
Articles, resources and tips to boost your customer relationships
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On APRIL 27, 2021
An Internal Knowledge Base Will Boost your Employees Efficiency
Oftentimes when we talk about customer self-service solutions, we focus primarily on how they can su...
On JANUARY 5, 2021
The Basics of Creating and Managing a Knowledge Base
If you’ve been managing any sort of FAQ content on your website in a manual way, it’s time to end th...
On JANUARY 21, 2020
What Is Customer Self-Service?
Customer self-service is a concept that has steadily gained steam across brands and businesses of al...
On JANUARY 17, 2020
6 Ways to Transform Your Customer Service
Until recently, customer service was typically seen as a “to-do” to check off the list or as an addi...
"Before, our advisors researched. Today, they write. And they better understand what they're sending."
Quality Manager - Key Account in the Energy Sector