The blog for tomorrow's customer relations

Self-service knowledge base (KB), a powerful resource that empowers users to find answers independen...

As customer self-service has a profound impact on customer expectations along the buying journey, FA...

According to Outsource Accelerator's survey results, 68% of companies in the United States have embr...

The digital customer relations revolution has arrived and it is here to stay. Consumers are increasi...

Today’s online consumers want to go from point A to point B as quickly as possible whenever visiting...

As we head into the holidays, with fears mounting around COVID-19’s anticipated “second wave,” it’s ...