Discover our annual report on the key trends in customer service...
... to help & inspire your customer service initiatives for the year ahead!
This guide sheds some light on the latest consumer behaviour, their expectations in terms of customer service quality, their desire for increased autonomy, as well as some insight to where these trends are headed in the future:
- Consumers who are increasingly savvy & knowledgeable
- With high expectations for the quality of customer service
- An ever-increasing demand for autonomy & independence
- AI continuing to make an impact in customer service
- The growing importance of personal, voice interactions
