Doubling down on the the customer experience
Results of a successful self-service implementation:
- Satisfaction score: +10%
- Contact rate: -49.8%
- Number of visits to the Help Centre: x7.75
Working alongside Ouigo, we helped implement a self-service solution to accompany online users before, during & after their purchase as part of a 100% digital approach.
How? By personalising the customer experience, anticipating users’ questions & improving the digital journey.