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How Vattenfall, Europe’s leading energy suppliers, boosts its conversion rate

Vattenfall reduces their contact rate whilst reassuring their customers

In October 2018, Vattenfall launched its domestic energy offering on the French market.

“From the outset, the Help Centre formed an integral part of our website, acting as an online support agent available 24/7 - crucial in helping boost sales whilst offering support for our online customers.” (Vanessa Girard - Head of Digital at Vattenfall)

Find out how Vattenfall, with an effective self-service implementation:

  • Increased sales & conversions by supporting & reassuring customers
  • Reduced the number of inbound support requests from their contact form
  • Enabled their contact centre to better respond to complex support requests by reducing the number of tier-1 requests.

Discover the results of Vattenfall’s self-service implementation.