---
title: Understand how Vattenfall reduced their contact rate whilst reassuring their customers
description: Download our case study to understand how Vattenfall reduced their contact rate whilst reassuring their customers
image: https://blog.smart-tribune.com/hubfs/Vattenfall%20use%20case%20english%20LP%20TP.png
---

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# Vattenfall is able to achieve an 8-fold increase in conversion rates

## **The brand reduces their contact rate whilst reassuring their customers**

Find out how Vattenfall, with an effective self-service implementation:

- Increased sales & conversions by supporting & reassuring customers
- Reduced the number of inbound support requests from their contact form
- Enabled their contact centre to better respond to complex support requests by reducing the number of tier-1 requests.

**Discover the results of Vattenfall’s self-service implementation.**

![Vattenfall use case english LP TP](https://blog.smart-tribune.com/hs-fs/hubfs/Vattenfall%20use%20case%20english%20LP%20TP.png?width=447&name=Vattenfall%20use%20case%20english%20LP%20TP.png)

### Discover our Vattenfall's case study

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