The brand reduces their contact rate whilst reassuring their customers
Find out how Vattenfall, with an effective self-service implementation:
- Increased sales & conversions by supporting & reassuring customers
- Reduced the number of inbound support requests from their contact form
- Enabled their contact centre to better respond to complex support requests by reducing the number of tier-1 requests.
Discover the results of Vattenfall’s self-service implementation.
