Get insight into today's consumer behaviour and the omnichannel strategies enabling brands to deliver excellent customer experiences.
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The omnichannel strategies businesses need to adopt to deliver a service that meet and exceed consumer expectations. |
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The opportunities and benefits to adopting an omnichannel approach. |
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Consumer behaviours driving digitalisation and the technologies brands are adopting to meet their needs. |
90% of retail leaders agree a seamless omnichannel strategy is critical to business success.
74% of retailers say that their customer satisfaction has increased thanks to an omnichannel approach.
53% of customers expect a personalised omnichannel experience.
150+ of the world's leading brands trust Smart Tribune