The blog for tomorrow's customer relations

Did you know that a chatbot allows companies to save up to 40% of customer service costs? When these...

More consumers today are choosing to engage with brands and businesses via digital means than ever b...

If you’re reading this article, you’ve probably heard people talking about these things called chatb...

Businesses are all wondering how they can do more with less, serving customers at scale while keepin...

$429 billion. That’s what’s generated by shopping on social networks around the world. And this amou...

More than 1 out of 4 consumers claim to have purchased a product via a social network (Yougov, 2022)...