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January 28, 2025
"Customer experience is the heart of modern marketing—it’s where loyalty is built and brands come to life."
January 5, 2021
If you’ve been managing any sort of FAQ content on your website in a manual way, it’s time to end...
December 15, 2020
There are so many words to describe how brands manage customer relationships today that you’d...
December 1, 2020
Today’s online consumers want to go from point A to point B as quickly as possible whenever...
October 12, 2020
As we head into the holidays, with fears mounting around COVID-19’s anticipated “second wave,” it’s...
August 25, 2020
In the realm of customer self-service, there always seems to be two camps: companies that prefer...
July 28, 2020
Faced with the current health and economic crisis, many brands have had to shift their operations...
May 26, 2020
If you always thought the only benefit of an FAQ (Frequently Asked Questions) page on your site was...
May 12, 2020
A consumer’s online journey with a brand, whether on their website or mobile app, is anything but a...
March 31, 2020
What do today’s customers need from customer service? For starters, they expect immediacy: 98%...
March 9, 2020
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
