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    Chatbot

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    Chatbot

    The Best Customer Self-Service Channel: Dynamic FAQ or Chatbot?

    In the realm of customer self-service, there always seems to be two camps: companies that prefer...

    Chatbot

    Voice bots are the future of customer service

    What do today’s customers need from customer service? For starters, they expect immediacy: 98%...

    Chatbot

    8 questions to ask before launching your chatbot

    A chatbot, or bot, is a computer programme which simulates natural human conversation to enable...

    Self-service

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    Self-service

    Make Your Website Customer Self-Service-Friendly

    Today’s online consumers want to go from point A to point B as quickly as possible whenever...

    Self-service

    Customer Self-Service is the Secret to Surviving This Year’s Holiday Shopping Season

    There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19...

    Self-service

    How Customer Self-Service Can Come to the Rescue During a Crisis

    Faced with the current health and economic crisis, many brands have had to shift their operations...

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