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November 29, 2023
In the realm of customer service, the ability to respond swiftly and accurately to inquiries is not just an advantage, but a necessity. This is where the concept of a knowledge base gains paramount importance. A...
May 24, 2023
Significant breakthroughs in technology have completely changed every aspect of our daily life,...
May 4, 2023
The surge in the fame of eCommerce chatbots has been tremendous in recent times. Research showed...
February 13, 2023
The "automatic pre-answer generation" feature is now integrated into the Smart Tribune self-service...
August 14, 2023
As customer self-service has a profound impact on customer expectations along the buying journey,...
May 31, 2023
According to Outsource Accelerator's survey results, 68% of companies in the United States have...
May 25, 2021
The digital customer relations revolution has arrived and it is here to stay. Consumers are...
November 22, 2023
"Alone, we can do so little; together, we can do so much," echoes Helen Keller, capturing the...
October 30, 2023
In the ever-evolving landscape of today's organizations, information is the currency of progress....
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
September 13, 2023
In the ever-evolving landscape of customer service, technological innovation is taking center...
September 4, 2023
A lot of the problems faced by companies in all sectors could be solved by simple knowledge...
August 25, 2023
In the realm of knowledge, not all that we know is easily expressible in words or consciously...
August 1, 2023
Along with the customer service chatbot, direct interaction with sales representatives plays an...
July 26, 2023
At the core of every thriving organization is a set of knowledge, skills and advanced technology....
