With Self-service tools, improve your customer relationship and customer knowledge

Voicebots are the future of customer service

By Jeremy Gallemard le 31 Mar. à 10h00

What do today’s customers need from customer service? For starters, they expect immediacy: 98%...

By Jeremy Gallemard le 09 Mar. à 03h08

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news, Customer Relationship READ MORE

By Jeremy Gallemard le 26 Feb. à 10h00

Most companies understand the importance of customer satisfaction. It’s a key issue for ensuring...
By Jeremy Gallemard le 26 Feb. à 10h00
Customer Service, Customer Relationship READ MORE

By Jeremy Gallemard le 06 Feb. à 10h30

A chatbot, or bot, is a computer programme which simulates natural human conversation to enable...
By Jeremy Gallemard le 06 Feb. à 10h30
Customer Service, Self-service, Customer Relationship READ MORE

By Jeremy Gallemard le 21 Jan. à 10h30

Customer self-service is a concept that has steadily gained steam across brands and businesses of...
By Jeremy Gallemard le 21 Jan. à 10h30
Customer Service, Self-service, Customer Relationship READ MORE

By Jeremy Gallemard le 17 Jan. à 11h25

6 Ways to Transform Your Customer Service in 2020 Until recently, customer service was typically...
By Jeremy Gallemard le 17 Jan. à 11h25
Customer Service, Self-service READ MORE