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    Chatbot

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    Chatbot

    July 12, 2022

    WhatsApp Chatbot: The Ultimate Beginner’s Guide

    It’s no longer good enough for companies to be present on a few select communication channels. We...

    Chatbot

    July 5, 2022

    What Is Conversational AI?

    Today, conversational artificial intelligence (AI) is everywhere. It’s behind online banking...

    Customer Satisfaction
    Chatbot

    June 28, 2022

    What do customers really think about chatbots?

    Love stories sometimes have unhappy endings, but the one between users and chatbots seems to be for...

    Self-service

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    Self-service

    May 25, 2021

    The Ultimate Guide to Digitalising Your Customer Service

    The digital customer relations revolution has arrived and it is here to stay. Consumers are...

    Self-service

    December 1, 2020

    Make Your Website Customer Self-Service Friendly

    Today’s online consumers want to go from point A to point B as quickly as possible whenever...

    Self-service

    October 12, 2020

    Customer Self-Service is the Secret to Surviving This Year’s Holiday Shopping Season

    There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19...

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    Customer Service

    June 14, 2022

    6 Customer Service KPIs You Absolutely Must Measure

    In terms of customer relations management as with everything, steering blindly is not the...

    Customer Satisfaction

    June 14, 2022

    10 Tips to Manage Dissatisfied Customers

    By comparing the results of verbal aggression with how to satisfy customer needs, the study “French...

    Success story

    How Vattenfall, Europe’s leading energy suppliers, boosts its conversion rate

    Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...

    Customer Service

    May 31, 2022

    Chatbots: The 6 Mistakes That Will Make Your Customers Run Away

    Did you know that a chatbot allows companies to save up to 40% of customer service costs? When...

    Customer Service

    May 24, 2022

    Conversational AI & Customer Service: Potential Use Cases for Chatbots in Banking

    The benefits of chatbots in the banking industry and how they can be used strategically to improve...

    Customer Service

    May 17, 2022

    What Problems Does a Chatbot Solve?

    6 benefits of chatbots and why this really matters to your business If you’re reading this article,...