The Best Customer Self-Service Channel: Dynamic FAQ or Chatbot?
By Jeremy Gallemard le 25 Aug. à 10h30
Customer Service, Self-service
In the realm of customer self-service, there always seems to be two camps: companies that prefer...
How Customer Self-Service Can Come to the Rescue During a Crisis
By Jeremy Gallemard le 28 Jul. à 10h00
Faced with the current health and economic crisis, many brands have had to shift their operations...
By Jeremy Gallemard le 28 Jul. à 10h00
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 28 Jul. à 10h00
Customer Service, Self-service READ MORE
7 Reasons for creating a Dynamic FAQ on your site
By Jeremy Gallemard le 26 May. à 10h30
If you always thought the only benefit of an FAQ (Frequently Asked Questions) page on your site was...
By Jeremy Gallemard le 26 May. à 10h30
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 26 May. à 10h30
Customer Service, Self-service READ MORE
The power of customer Self-Service for driving conversions along the purchase journey
By Jeremy Gallemard le 12 May. à 10h30
A consumer’s online journey with a brand, whether on their website or mobile app, is anything but a...
By Jeremy Gallemard le 12 May. à 10h30
Customer Experience, Self-service READ MORE
By Jeremy Gallemard le 12 May. à 10h30
Customer Experience, Self-service READ MORE
Voicebots are the future of customer service
By Jeremy Gallemard le 31 Mar. à 10h00
What do today’s customers need from customer service? For starters, they expect immediacy: 98%...
By Jeremy Gallemard le 31 Mar. à 10h00
Self-service, Customer Relationship READ MORE
By Jeremy Gallemard le 31 Mar. à 10h00
Self-service, Customer Relationship READ MORE
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news READ MORE
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news READ MORE
Why – and how – should customer satisfaction be measured?
By Jeremy Gallemard le 26 Feb. à 10h00
Most companies understand the importance of customer satisfaction. It’s a key issue for ensuring...
By Jeremy Gallemard le 26 Feb. à 10h00
Customer Service, Customer Relationship READ MORE
By Jeremy Gallemard le 26 Feb. à 10h00
Customer Service, Customer Relationship READ MORE
8 questions to ask before launching your chatbot
By Jeremy Gallemard le 06 Feb. à 10h30
A chatbot, or bot, is a computer programme which simulates natural human conversation to enable...
By Jeremy Gallemard le 06 Feb. à 10h30
Self-service, Customer Satisfaction READ MORE
By Jeremy Gallemard le 06 Feb. à 10h30
Self-service, Customer Satisfaction READ MORE
What Is Customer Self-Service?
By Jeremy Gallemard le 21 Jan. à 10h30
Customer self-service is a concept that has steadily gained steam across brands and businesses of...
By Jeremy Gallemard le 21 Jan. à 10h30
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 21 Jan. à 10h30
Customer Service, Self-service READ MORE
6 ways to transform your customer service in 2020
By Jeremy Gallemard le 17 Jan. à 11h25
6 Ways to Transform Your Customer Service in 2020 Until recently, customer service was typically...
By Jeremy Gallemard le 17 Jan. à 11h25
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 17 Jan. à 11h25
Customer Service, Self-service READ MORE