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Blog EN Smart-Tribune

Voicebots are the future of customer service

By Jeremy Gallemard le 31 Mar. à 10h00

Self-service, Customer Relationship

What do today’s customers need from customer service? For starters, they expect immediacy: 98%...

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news, Customer Relationship READ MORE

Why – and how – should customer satisfaction be measured?

Most companies understand the importance of customer satisfaction. It’s a key issue for ensuring...
By Jeremy Gallemard le 26 Feb. à 10h00
Customer Service, Customer Relationship READ MORE

8 questions to ask before launching your chatbot

A chatbot, or bot, is a computer programme which simulates natural human conversation to enable...
By Jeremy Gallemard le 06 Feb. à 10h30
Customer Service, Self-service, Customer Relationship READ MORE

What Is Customer Self-Service?

Customer self-service is a concept that has steadily gained steam across brands and businesses of...
By Jeremy Gallemard le 21 Jan. à 10h30
Customer Service, Self-service, Customer Relationship READ MORE

6 ways to transform your customer service in 2020

6 Ways to Transform Your Customer Service in 2020 Until recently, customer service was typically...
By Jeremy Gallemard le 17 Jan. à 11h25
Customer Service, Self-service READ MORE