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December 7, 2021
Selling a product or service that satisfies a customer and responding to their request in a timely manner are two necessary but insufficient conditions for really standing out from your growing competition.
August 3, 2021
Here, we’ll explain what chatbots are, how they’re used, and why they’re an excellent addition to...
February 2, 2021
We’re big believers in the value that chatbots can bring to any brand and their customers. In fact,...
August 25, 2020
In the realm of customer self-service, there always seems to be two camps: companies that prefer...
May 25, 2021
The digital customer relations revolution has arrived and it is here to stay. Consumers are...
December 1, 2020
Today’s online consumers want to go from point A to point B as quickly as possible whenever...
October 12, 2020
There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19...
November 30, 2021
Effective communication with customers creates a better customer experience Every business, whether...
November 23, 2021
A great customer experience requires understanding your customers’ needs If you’ve worked in...
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
November 8, 2021
Check out these simple ways to boost your digital customer experience In the last year alone, total...
November 2, 2021
October 26, 2021
Don’t let subpar customer service derail your brand’s total customer experience There are a lot of...
October 18, 2021
For internet users surfing the web, interacting with a chatbot or consulting a dynamic FAQ have...
October 12, 2021
When your customer database gets to a considerable size, it becomes necessary to find the best way...
October 5, 2021
The study of natural language processing, NLP, began several decades ago, but it’s only recently...
