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March 17, 2023
Want to build a knowledge base that helps reduce customer churn rate and effectively communicates with your customers? Don’t worry! We’ve compiled the best 10 knowledge base examples for you to learn from.
February 13, 2023
The "automatic pre-answer generation" feature is now integrated into the Smart Tribune self-service...
January 23, 2023
ChatGPT has been a widespread phenomenon for a couple of weeks. It is predicted to be an innovation...
December 13, 2022
If you are planning to design and launch a chatbot to provide customer self-service and enhance...
May 25, 2021
The digital customer relations revolution has arrived and it is here to stay. Consumers are...
December 1, 2020
Today’s online consumers want to go from point A to point B as quickly as possible whenever...
October 12, 2020
As we head into the holidays, with fears mounting around COVID-19’s anticipated “second wave,”...
March 9, 2023
We have succeeded in raising €8 million to accelerate innovation in self-service and increase our...
March 2, 2023
Did you know that knowledge transfer can have a significant impact on an organisation's bottom...
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
January 5, 2023
We are witnessing considerable growth in chatbot and customer self-service exploitation from year...
November 28, 2022
One factor that is considered to substantially contribute to the normal and consistent operation of...
November 15, 2022
Nowadays, it is easy for any brand to recognise the utmost importance of retail customer service....
