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Blog EN Smart-Tribune

8 questions to ask before launching your chatbot

By Jeremy Gallemard le 06 Feb. à 10h30

Customer Service, Self-service, Customer Relationship

A chatbot, or bot, is a computer programme which simulates natural human conversation to enable...

What Is Customer Self-Service?

Customer self-service is a concept that has steadily gained steam across brands and businesses of...
By Jeremy Gallemard le 21 Jan. à 10h30
Customer Service, Self-service, Customer Relationship READ MORE

6 ways to transform your customer service in 2020

6 Ways to Transform Your Customer Service in 2020 Until recently, customer service was typically...
By Jeremy Gallemard le 17 Jan. à 11h25
Customer Service, Self-service READ MORE