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May 17, 2022
6 benefits of chatbots and why this really matters to your business If you’re reading this article, you’ve probably heard people talking about these things called chatbots—and might be wondering about the role they...
August 3, 2021
Here, we’ll explain what chatbots are, how they’re used, and why they’re an excellent addition to...
February 2, 2021
We’re big believers in the value that chatbots can bring to any brand and their customers. In fact,...
August 25, 2020
In the realm of customer self-service, there always seems to be two camps: companies that prefer...
May 25, 2021
The digital customer relations revolution has arrived and it is here to stay. Consumers are...
December 1, 2020
Today’s online consumers want to go from point A to point B as quickly as possible whenever...
October 12, 2020
There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19...
May 12, 2022
Businesses are all wondering how they can do more with less, serving customers at scale while...
April 19, 2022
$429 billion. That’s what’s generated by shopping on social networks around the world. And this...
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
March 22, 2022
A comprehensive guide to the benefits of scalable customer support People want to access customer...
March 15, 2022
A stronger customer journey leads to a better overall customer experience A lot of people talk...
March 8, 2022
CRM is the acronym for Customer Relationship Management. The philosophy of a CRM is simple: putting...
March 1, 2022
12.6 million: That’s the number of UK youth who belong to Generation Z, according to the B.Lab...
February 22, 2022
Why customer loyalty is the key to delivering a better customer experience This isn’t new news to...
February 15, 2022
What are the latest customer service trends in the insurance industry? How are the interactions...
