The Basics of Creating and Managing a Knowledge Base
By Jeremy Gallemard le 05 Jan. à 09h45
Customer Service, Customer Relationship
If you’ve been managing any sort of FAQ content on your website in a manual way, it’s time to end...
What’s the Real Difference Between Customer Success and Customer Experience?
By Jeremy Gallemard le 15 Dec. à 12h20
There are so many words to describe how brands manage customer relationships today that you’d...
By Jeremy Gallemard le 15 Dec. à 12h20
Customer Experience, Customer Relationship READ MORE
By Jeremy Gallemard le 15 Dec. à 12h20
Customer Experience, Customer Relationship READ MORE
Make Your Website Customer Self-Service-Friendly
By Jeremy Gallemard le 01 Dec. à 10h30
Today’s online consumers want to go from point A to point B as quickly as possible whenever...
By Jeremy Gallemard le 01 Dec. à 10h30
Customer Experience, Self-service READ MORE
By Jeremy Gallemard le 01 Dec. à 10h30
Customer Experience, Self-service READ MORE
Customer Self-Service is the Secret to Surviving This Year’s Holiday Shopping Season
By Jeremy Gallemard le 12 Oct. à 09h47
There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19...
By Jeremy Gallemard le 12 Oct. à 09h47
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 12 Oct. à 09h47
Customer Service, Self-service READ MORE
The Best Customer Self-Service Channel: Dynamic FAQ or Chatbot?
By Jeremy Gallemard le 25 Aug. à 10h30
In the realm of customer self-service, there always seems to be two camps: companies that prefer...
By Jeremy Gallemard le 25 Aug. à 10h30
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 25 Aug. à 10h30
Customer Service, Self-service READ MORE
How Customer Self-Service Can Come to the Rescue During a Crisis
By Jeremy Gallemard le 28 Jul. à 10h00
Faced with the current health and economic crisis, many brands have had to shift their operations...
By Jeremy Gallemard le 28 Jul. à 10h00
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 28 Jul. à 10h00
Customer Service, Self-service READ MORE
7 Reasons for creating a Dynamic FAQ on your site
By Jeremy Gallemard le 26 May. à 10h30
If you always thought the only benefit of an FAQ (Frequently Asked Questions) page on your site was...
By Jeremy Gallemard le 26 May. à 10h30
Customer Service, Self-service READ MORE
By Jeremy Gallemard le 26 May. à 10h30
Customer Service, Self-service READ MORE
The power of customer Self-Service for driving conversions along the purchase journey
By Jeremy Gallemard le 12 May. à 10h30
A consumer’s online journey with a brand, whether on their website or mobile app, is anything but a...
By Jeremy Gallemard le 12 May. à 10h30
Customer Experience, Self-service READ MORE
By Jeremy Gallemard le 12 May. à 10h30
Customer Experience, Self-service READ MORE
Voicebots are the future of customer service
By Jeremy Gallemard le 31 Mar. à 10h00
What do today’s customers need from customer service? For starters, they expect immediacy: 98%...
By Jeremy Gallemard le 31 Mar. à 10h00
Self-service, Customer Relationship READ MORE
By Jeremy Gallemard le 31 Mar. à 10h00
Self-service, Customer Relationship READ MORE
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news READ MORE
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news READ MORE
