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Blog EN Smart-Tribune

The Basics of Creating and Managing a Knowledge Base

By Jeremy Gallemard le 05 Jan. à 09h45

Customer Service, Customer Relationship

If you’ve been managing any sort of FAQ content on your website in a manual way, it’s time to end...

What’s the Real Difference Between Customer Success and Customer Experience?

There are so many words to describe how brands manage customer relationships today that you’d...
By Jeremy Gallemard le 15 Dec. à 12h20
Customer Experience, Customer Relationship READ MORE

Make Your Website Customer Self-Service-Friendly

Today’s online consumers want to go from point A to point B as quickly as possible whenever...
By Jeremy Gallemard le 01 Dec. à 10h30
Customer Experience, Self-service READ MORE

Customer Self-Service is the Secret to Surviving This Year’s Holiday Shopping Season

There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19...
By Jeremy Gallemard le 12 Oct. à 09h47
Customer Service, Self-service READ MORE

The Best Customer Self-Service Channel: Dynamic FAQ or Chatbot?

In the realm of customer self-service, there always seems to be two camps: companies that prefer...
By Jeremy Gallemard le 25 Aug. à 10h30
Customer Service, Self-service READ MORE

How Customer Self-Service Can Come to the Rescue During a Crisis

Faced with the current health and economic crisis, many brands have had to shift their operations...
By Jeremy Gallemard le 28 Jul. à 10h00
Customer Service, Self-service READ MORE

7 Reasons for creating a Dynamic FAQ on your site

If you always thought the only benefit of an FAQ (Frequently Asked Questions) page on your site was...
By Jeremy Gallemard le 26 May. à 10h30
Customer Service, Self-service READ MORE

The power of customer Self-Service for driving conversions along the purchase journey

A consumer’s online journey with a brand, whether on their website or mobile app, is anything but a...
By Jeremy Gallemard le 12 May. à 10h30
Customer Experience, Self-service READ MORE

Voicebots are the future of customer service

What do today’s customers need from customer service? For starters, they expect immediacy: 98%...
By Jeremy Gallemard le 31 Mar. à 10h00
Self-service, Customer Relationship READ MORE

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London

By Jeremy Gallemard le 09 Mar. à 03h08

Smart Tribune news

Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later...
By Jeremy Gallemard le 09 Mar. à 03h08
Smart Tribune news READ MORE

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