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January 28, 2025
"Customer experience is the heart of modern marketing—it’s where loyalty is built and brands come to life."
October 1, 2024
Gartner predicts that by 2027, chatbots will be the main customer service channel for about 25% of...
August 27, 2024
According to thetop customer service trends in 2024 and beyond, 80% of organizations intend to...
August 5, 2024
In customer service, two terms are often tossed around: chatbots and conversational AI. While they...
March 19, 2024
Self-service knowledge base (KB), a powerful resource that empowers users to find answers...
August 14, 2023
As customer self-service has a profound impact on customer expectations along the buying journey,...
May 31, 2023
According to Outsource Accelerator's survey results, 68% of companies in the United States have...
December 4, 2024
The surge of eCommerce has recently established a new standard fordigital customer experience (CX)...
November 20, 2024
Large language models accessible through natural conversation, like ChatGPT or Gemini, have long...
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
June 5, 2024
Imagine a seasoned software developer who can instinctively identify and resolve complex coding...
May 13, 2024
Disruption is the new normal. Markets shift, technologies evolve, and customer demands are...
April 8, 2024
Imagine this: a new employee starts their first day, eager to learn the ropes. But their veteran...
