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May 13, 2024
Disruption is the new normal. Markets shift, technologies evolve, and customer demands are ever-changing. Navigating these transitions is crucial for staying ahead. But simply mandating change falls flat more often than...
May 24, 2023
Significant breakthroughs in technology have completely changed every aspect of our daily life,...
May 4, 2023
The surge in the fame of eCommerce chatbots has been tremendous in recent times. Research showed...
February 13, 2023
The "automatic pre-answer generation" feature is now integrated into the Smart Tribune self-service...
March 19, 2024
Self-service knowledge base (KB), a powerful resource that empowers users to find answers...
August 14, 2023
As customer self-service has a profound impact on customer expectations along the buying journey,...
May 31, 2023
According to Outsource Accelerator's survey results, 68% of companies in the United States have...
April 8, 2024
Imagine this: a new employee starts their first day, eager to learn the ropes. But their veteran...
March 5, 2024
In today's fast-paced business environment, the transfer of knowledge within organizations is...
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
January 2, 2024
In the world of call centers, efficiency is the name of the game. A well-organized knowledge base...
December 4, 2023
In the intricate dance of organizational knowledge, imagine the plight of a knowledge manager...
November 29, 2023
In the realm of customer service, the ability to respond swiftly and accurately to inquiries is not...
November 22, 2023
"Alone, we can do so little; together, we can do so much," echoes Helen Keller, capturing the...
October 30, 2023
In the ever-evolving landscape of today's organizations, information is the currency of progress....