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    Chatbot

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    Chatbot

    August 27, 2024

    AI Knowledge Base - A Complete Guide for Businesses in Various Industries

    According to thetop customer service trends in 2024 and beyond, 80% of organizations intend to...

    Chatbot

    August 5, 2024

    Chatbot vs Conversation AI - What’s the Difference?

    In customer service, two terms are often tossed around: chatbots and conversational AI. While they...

    Customer Service
    Chatbot

    May 24, 2023

    Complete Guide to Creating A Successful Customer Service Chatbot

    Significant breakthroughs in technology have completely changed every aspect of our daily life,...

    Self-service

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    Self-service

    March 19, 2024

    Self-service Knowledge Base | What is It and How to Create

    Self-service knowledge base (KB), a powerful resource that empowers users to find answers...

    Self-service

    August 14, 2023

    9 Top-notch FAQ Page Examples | Benefits, Best Practises And How To Create FAQ Page

    As customer self-service has a profound impact on customer expectations along the buying journey,...

    Self-service

    May 31, 2023

    10 Steps for Choosing the Right Tech Vendor for Your Business

    According to Outsource Accelerator's survey results, 68% of companies in the United States have...

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    Knowledge base

    June 17, 2024

    Different Types of Knowledge | Definition, Benefits and How to Capture

    Divergent types of knowledge in the workplace demand different approaches to effectively capture...

    Knowledge base

    June 5, 2024

    What is Tacit Knowledge and How to Capture and Disseminate Organizational Know-how?

    Imagine a seasoned software developer who can instinctively identify and resolve complex coding...

    Success story

    How Vattenfall, Europe’s leading energy suppliers, boosts its conversion rate

    Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...

    Knowledge base

    April 8, 2024

    What is Institutional Knowledge | Importance, Types, Examples & How to Capture

    Imagine this: a new employee starts their first day, eager to learn the ropes. But their veteran...

    Knowledge base

    March 5, 2024

    Knowledge Transfer Plan - What is It and How to Create?

    In today's fast-paced business environment, the transfer of knowledge within organizations is...

    Customer Service
    Customer Experience

    January 18, 2024

    Top Customer Service Trends to Follow in 2024 | Stats & Actionable Plan

    In the dynamic landscape of customer service, staying ahead of the curve is not just a...