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On JANUARY 28, 2025
Retail Customer Experience Trends in 2025 and How to Successfully Adopt Them
"Customer experience is the heart of modern marketing—it’s where loyalty is built and brands come to...

On JANUARY 18, 2024
Top Customer Service Trends to Follow in 2025
In the dynamic landscape of customer service, staying ahead of the curve is not just a strategy—it's...

On SEPTEMBER 13, 2023
Generative AI in Customer Service | Definition, Examples, How to Use, Statistics and Potential Growth
In the ever-evolving landscape of customer service, technological innovation is taking center stage:...

On AUGUST 1, 2023
Probing Questions in Sales: Definition, Types, Benefits and Best Practices
Along with the customer service chatbot, direct interaction with sales representatives plays an inte...

On JULY 3, 2023
26 Customer Success Manager Interview Questions to Recruit the Right One
No matter what industry you're working in, a customer success manager (CSM) has a crucial part to pl...

On JUNE 20, 2023
5 Customer Engagement Tools That Solve Any Business Problems
There's an old saying that "Good wine needs no bush". It's virtually right with products and service...

Quality Manager - Key Account in the Energy Sector