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On MARCH 22, 2022
Customer Service Automation: A Guide to Scalable Customer Support
People want to access customer service on their terms. In fact, 66% of adults say that valuing their...
On MARCH 15, 2022
The Ins and Outs of Customer Journey Touchpoints
A lot of people talk about the “customer journey” as though it’s a tangible object. But the truth is...
On MARCH 8, 2022
CRM Database: What Is It and What Are Its Benefits?
CRM is the acronym for Customer Relationship Management. The philosophy of a CRM is simple: putting ...
On MARCH 1, 2022
What Type of Customer Experience Is Generation Z Expecting?
12.6 million - That’s the number of UK youth who belong to Generation Z (Gen Z), according to the B....
On FEBRUARY 22, 2022
The Many Benefits of Customer Loyalty Programs
This isn’t new news to anyone: It costs companies a lot more to attract new customers than it does t...
On FEBRUARY 15, 2022
[Infographic] The State of Customer Service in the Insurance Industry in 2022
What are the latest customer service trends in the insurance industry? How are the interactions betw...
Quality Manager - Key Account in the Energy Sector