Smart Tribune will be exhibiting at Europe’s leading call & contact centre event in London later this month. Tickets to the call & contact centre expo are free and are available here.
As developers of customer self-service solutions, Smart Tribune has never shied away from shouting about the benefits of automation & technology in the customer service industry as a driver of customer satisfaction & to reduce costs for businesses. That being said, we’re clear that the customer service agent still has a crucial role to play in tackling complex support requests & those requiring a human touch.
It’s the message we’ll be enforcing later this month as exhibitors at the Call & Contact Centre Expo in London: Use technology & automation to deflect basic, repetitive, tier-1 requests away from your contact centre so your agents can focus on more complex issues where they can add real value. We’ll be exhibiting alongside over 500 other sponsors at the event - we’d be happy to meet you on stand 1572.
As part of the 2-day event we’ll be presenting the seminar “Customer self-service: a win-win for brands and consumers”. During the 30-minute seminar we’ll consider the demand for increased autonomy amongst online consumers, how customer self-service helps brands reduce contact rates while improving customer satisfaction and look at 2 successful self-service projects across separate industries.
We look forward to seeing you there!