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March 19, 2024
Self-service knowledge base (KB), a powerful resource that empowers users to find answers independently, has recently played a crucial part in excellent customer support. As businesses strive to meet the evolving needs...
May 24, 2023
Significant breakthroughs in technology have completely changed every aspect of our daily life,...
May 4, 2023
The surge in the fame of eCommerce chatbots has been tremendous in recent times. Research showed...
February 13, 2023
The "automatic pre-answer generation" feature is now integrated into the Smart Tribune self-service...
August 14, 2023
As customer self-service has a profound impact on customer expectations along the buying journey,...
May 31, 2023
According to Outsource Accelerator's survey results, 68% of companies in the United States have...
May 25, 2021
The digital customer relations revolution has arrived and it is here to stay. Consumers are...
March 5, 2024
In today's fast-paced business environment, the transfer of knowledge within organizations is...
January 18, 2024
In the dynamic landscape of customer service, staying ahead of the curve is not just a...
Discover how Vattenfall, thanks to users passing through their self-service solutions, was able to...
December 4, 2023
In the intricate dance of organizational knowledge, imagine the plight of a knowledge manager...
November 29, 2023
In the realm of customer service, the ability to respond swiftly and accurately to inquiries is not...
November 22, 2023
"Alone, we can do so little; together, we can do so much," echoes Helen Keller, capturing the...
October 30, 2023
In the ever-evolving landscape of today's organizations, information is the currency of progress....
September 26, 2023
In the high-speed whirlwind of today's workplace, knowledge is like the lifeblood that keeps the...
September 13, 2023
In the ever-evolving landscape of customer service, technological innovation is taking center...