If you are planning to design and launch a chatbot to provide customer self-service and enhance visitors' experience, don't forget to give your chatbot a good bot name. A creative, professional, or cute chatbot name not only shows your chatbot personality and its role but also demonstrates your brand identity.
It may be challenging for you to properly name your chatbot for the very first time without any guidance. So, in this article, Smart Tribune will walk you through:
If you feel pumped and so do I, let's get cracking.
Naming a baby is widely considered one of the most essential tasks on the to-do list when someone is having a baby. The same idea is applied to a chatbot although dozens of brand owners do not take this seriously enough.
In fact, a chatbot name appears before your prospects or customers more often than you may think. That's why thousands of product sellers and service providers put all their time into finding a remarkable name for their chatbots.
If you haven’t heard the term chatbot before, check out a series of guide to chatbot for beginners:
Apart from the highly frequent appearance, there exist several compelling reasons why you should name your chatbot immediately. Keep scrolling to uncover the chief purposes of naming a bot.
Talking to or texting a program, a robot or a dashboard may sound weird. However, when a chatbot has a name, the conversation suddenly seems normal as now you know its name and can call out the name.
A name will make your chatbot more approachable since when giving your chatbot a name, you actually attached some personality, responsibility and expectation to the bot.
Uncover some real thoughts of customer when they talk to a chatbot.
Also, the chance is that your brand can imprint on customer mind when they interact with your chatbot and remember its name.
Names provoke emotions and form a connection between 2 human beings. When a name is given to a chatbot, it implicitly creates a bond with the customers and it arouses friendliness between a bunch of algorithms and a person.
A good bot name can also keep visitors' attention and drive them to search for the name of the bot on search engines whenever they have a query or try to recall the brand name.
Subconsciously, a bot name partially contributes to improving brand awareness.
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1. Zepp |
11. Cody |
21. Kelsy |
31. Ariel |
|
2. Lucero |
12. Rashad |
22. Faven |
32. Estel |
|
3. Amore |
13. Dodie |
23. Bayo |
33. Winona |
|
4. Amour |
14. Bonamy |
24. Eagor |
34. Nicole |
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5. Optimus |
15. Amicia |
25. Ryn |
35. Walter |
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6. Trevor |
16. Carine |
26. Lyka |
36. Neil |
|
7. Ulima |
17. Solada |
27. Gedith |
37. Derek |
|
8. Thaddeus |
18. Dakota |
28. Kaida |
38. Taylor |
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9. Ravyn |
19. Rona |
29. Hydra |
39. Raymond |
|
10. Ravyn |
20. Rinc |
30. Pendragon |
40. Lincoln |
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1. Maxime |
11. Oreo |
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2. Terry |
12. Felix |
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3. Hugo |
13. Dice |
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4. Lark |
14. Eddie |
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5. Amber |
15. Stevie |
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6. Toyoda |
16. Sundae |
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7. Kamei |
17. Ivan |
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8. Nakai |
18. Yolkie |
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9. Seki |
19. Chloe |
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10. Sunny |
20. Lacey |
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1. Bruno |
6. Twinklerry |
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2. Percy |
7. Bubble |
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3. Silverto |
8. AmazBot |
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4. Mikie |
9. Sweetie |
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5. Flash |
10. Hermione |
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1. Ashley |
11. Alice |
21. Maya |
31. Mary |
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2. Ava |
12. Rosa |
22. Bess |
32. Audrey |
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3. Poppy |
13. Jenny |
23. Maria |
33. Dion |
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4. Ella |
14. Amy |
24. Sarah |
34. Anne |
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5. Lily |
15. Phoebe |
25. Ursula |
35. Juliet |
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6. Mia |
16. Kathy |
26. Diana |
36. Helen |
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7. Emily |
17. Katie |
27. Somerset |
37. Daisy |
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8. Olivia |
18. Camellia |
28. Portia |
38. Scarlett |
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9. Isabelle |
19. Jessie |
29. Marina |
39. Lola |
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10. Sophie |
20. Catherine |
30. Celia |
40. Lucy |
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1. Todd |
11. Marcus |
21. David |
31. Charles |
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2. Ted |
12. Lucas |
22. Benjamin |
32. Stan |
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3. Leo |
13. Charlie |
23. Matt |
33. Rhett |
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4. Andrew |
14. Mike |
24. James |
34. Steve |
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5. Tate |
15. Will |
25. Jake |
35. Cass |
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6. Liam |
16. Harrison |
26. Liam |
36. Gilbert |
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7. Luke |
17. Jack |
27. Ethan |
37. Cyan |
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8. Bob |
18. Richard |
28. Daniel |
38. Codie |
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9. Tom |
19. Oliver |
29. Thomas |
39. Frank |
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10. Ross |
20. Dave |
30. John |
40. Karl |
As a matter of fact, there exist a bundle of bad names that you shouldn’t choose for your chatbot. A bad bot name will denote negative feelings or images, which may frighten or irritate your customers. A scary or annoying chatbot name may entail an unfriendly sense whenever a prospect or customer drop by your website.
Besides, you should also steer clear of monotonous names. A mediocre or too-obvious chatbot name may accidentally make it hard for your brand to impress your buyers at first glance.
Sensitive names that are related to religion or politics, personal financial status, and the like definitely shouldn't be on the list, either.
We have browsed some criteria for bad names, now, let's check out a handful of unwisely-chosen nicknames for a chatbot:
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1. Aragog |
4. Demon |
7. Service Agent |
10. Customer Support Assistant |
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2. Thanos |
5. Sluggish |
8. Helper Bot |
11. Vulture |
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3. Venom |
6. HelpDesk Bot |
9. Support Bot |
12. Chatbot |
Instead of the aforementioned names, a chatbot name should express its characteristics or your brand identity.
Apart from personality or gender, an industry-based name is another preferred option for your chatbot. Here comes a comprehensive list of chatbot names for each industry.
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1. Blast |
4. Fuel |
7. Passbot |
10. Wanderlust |
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2. Ferry |
5. Wheeling |
8. Vacabot |
11. GlobeBot |
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3. Ticketie |
6. Compass |
9. Tripi |
12. BilboBot |
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1. ProsperBot |
2. Cashie |
3. FortuneBot |
4. Fundie |
5. BeneBot |
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1. BizBot |
2. Recruitie |
3. Planner |
4. Buddy |
5. AI Admin |
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1. Assetie |
2. ProperBot |
3. Cashy |
4. Bucks |
5. Landmark |
|
1. Bookworm |
2. Biblio |
3. Inkie |
4. Egghead |
5. eTutor |
If you have browsed hundreds of chatbot name ideas and haven't found the perfect fit for your website or eCommerce chatbot yet, don't despair, we have a step-by-step guide for you to choose a good name.
First thing first, what you need is a chatbot to name it :) It can be a chatbot on your website or Whatsapp chatbot or Facebook chatbot or a bot on other platforms.
In order to easily create a winning lead-generation chatbot, check out Smart Bot - an AI-powered chatbot by Smart Tribune. This chatbot solution offers your customers a flawless and seamless experience on almost all buyer touchpoints: website, social channels, texting apps, and so on.
Browse our list of integrations and book a demo today to level up your customer self-service.
Right on the Smart Dashboard, you can tweak your chatbot name and turn it into a hospitable yet knowledgeable assistant to your prospects.
Scientific research has proven that a name somehow has an impact on the characteristic of a human, and invisibly, a name can form certain expectations in the hearer's mind. The same thing happens to a chatbot.
With that concept in mind, you should determine your chatbot's role to find a suitable name for it.
If your bot is designed to support customers with information in the insurance or real estate industries, its name should be more formal and professional. Meanwhile, a chatbot taking responsibility for sending out promotion codes or recommending relevant products can have a breezy, funny, or lovely name.
Haven't heard about customer self-service in the insurance industry? Dive into 6 keys to improving customer service in this domain.
Each customer group in any particular industry has distinct preferences and pain points, therefore, a business owner can conduct research to detect a proper name that matches specific clientele's taste.
These relevant names can create a sense of intimacy, thus, boosting customer engagement and time on-site. For example, a gen Z customer will have a tendency to share with their friends a screen capture of a chatbot named "Thor", while older purchasers are likely to vote for "Tony" or "Eden".
Dying for more generation Z insights? Check out our article What Type of Customer Experience Is Generation Z Expecting? to figure out ideal methods to satisfy them.
Generally, a chatbot appears at the corner of all pages of your website or pops up immediately when a customer reaches out to your brand on social channels or texting apps. Apparently, a chatbot name has an integral role to play in expressing your brand identity throughout the customer journey.
Keep in mind that an ideal chatbot name should reflect the service or selling product, and bring positive feelings to the visitors.
Brand owners usually have 2 options for chatbot names, which are a robotic name and a human name.
A robotic name will help to lower the high expectation of a customer towards your live chat. Customers will try to utilise keywords or simple language in order not to "distract" your chatbot.
On the other hand, a human name for your bot brings friendliness to the table. However, please bear in mind that a chatbot with a human name should clarify its robotic nature in the greeting to prevent any possible misleading situations.
It's been a long way and you've learned the criteria and steps to name a chatbot. Now, it's time for you to tick all the checkboxes and brainstorm several chatbot names on a Google doc or sheet or a mind map.
An unexpectedly useful way to settle with a good chatbot name is to ask for feedback or even inspiration from your friends, family or colleagues. A poll for voting the greatest name on social media or group chat will be a brilliant idea to find a decent name for your bot.
The time and effort you devote to the naming process will soon pay off when your customers can now effortlessly attain general information, promotion programs, and special assistance from a chatbot with a fitting name.
It is wise to choose an impressive name for your chatbot, however, don't overdo that. A chatbot name should be memorable, and easy to pronounce and spell.
Many names are registered and protected by trademark law so they cannot be used for other organisations. Before making up your mind on the chatbot name, check its availability on WIPO or USPTO to avoid any potential legal troubles.
Figuring out a spot-on name can be tricky and take lots of time. It is advisable that this should be done once instead of re-processing after some time. To minimise the chance you'll change your chatbot name shortly, don't hesitate to spend extra time brainstorming and collecting views and comments from others.
However, improving your customer experience must be on the priority list, so you can make a decision to build and launch the chatbot before naming it.
Here are 8 tips for designing the perfect chatbot for your business that you can make full use of for the first attempt to adopt a chatbot.
A good bot name is a nickname for your chatbot that is memorable. It can express the bot's roles, imply brand identity and provoke positive emotions at the same time.
Naming a chatbot makes it more natural for customers to interact with a bot. Simultaneously, a chatbot name can create a sense of intimacy and friendliness between a program and a human.
A good bot name offers numerous benefits to a brand thanks to the relationship and bond it builds up in several customer touch points. To help a chatbot reach its full potential in smoothening customer experience, a brand should apply certain principles when naming the bot:
Hope that with our pool of chatbot name ideas, your brand can choose one and have a high engagement rate with it. Should you have any questions or further requirements, please drop us a line to get timely support.