The blog for tomorrow's customer relations

What are the latest customer service trends in the insurance industry? How are the interactions betw...

The metaverse: the concept that’s gotten a lot of buzz recently. Some think it’s a passing trend. Ot...

How would you feel about: a chatbot that understands your emotional intent; a voice bot that can rec...

Improving the digital customer experience is at the heart of all marketing strategies. The goal is t...

After-sales service is an area in which all companies have an interest in innovating: 72% of consume...

Businesses depend on customers to succeed. There’s no arguing with that whatsoever. Unfortunately, n...