--- title: Blog Smart Tribune - Get the Latest News on Customer Relationship and Self-Service | Self-service description: Self-service | Our blog is aimed at customer relation professionals, in digital marketing who wish to boost their customer service strategy. --- [![Logo Smart Tribune](https://blog.smart-tribune.com/hubfs/new-logo.svg)](https://smart-tribune.com/) - [How it works](https://fr.smart-tribune.com/base-connaissance-ia-360/) - Solutions - By issues - [Deploy an AI chatbot](https://fr.smart-tribune.com/plateforme-chatbot-ia/) - [Customer journey autonomy](https://fr.smart-tribune.com/autonomie-parcours-client/) - [Customer advisor support](https://fr.smart-tribune.com/assistance-conseillers-client/) - [Keeping knowledge up to date](https://fr.smart-tribune.com/maintien-jour-base-connaissance/) - By industry - [Ecommerce and Retail](https://fr.smart-tribune.com/e-commerce/) - [Bank Mutual Insurance](https://fr.smart-tribune.com/banque-assurance-mutuelle/) - [Energy](https://fr.smart-tribune.com/energie/) - [Travel and Tourism](https://fr.smart-tribune.com/voyage-tourisme/) - [Customers](https://fr.smart-tribune.com/clients/) - Our technology - [AI chatbot](https://fr.smart-tribune.com/plateforme-chatbot-ia/) - [Decision trees](https://fr.smart-tribune.com/smart-guide/) - [Enhanced help center](https://fr.smart-tribune.com/faq-dynamique/) - [Advisor knowledge base](https://fr.smart-tribune.com/smart-knowledge/) - [Contextualized help box](https://fr.smart-tribune.com/smart-push/) - [Knowledge AI assistant](https://fr.smart-tribune.com/smart-ai/) - [Knowledge manager](https://fr.smart-tribune.com/smart-dashboard/) - Pricing - Ressources - [Webinars](https://fr.smart-tribune.com/webinars/) - [Resources Center](https://fr.smart-tribune.com/ressources/) - [Press](https://fr.smart-tribune.com/presse/) - [Blog](https://blog.smart-tribune.com/) - [Integrations](https://fr.smart-tribune.com/integrations/) EN [FR](https://blog.smart-tribune.com/fr) [Product Demo](https://en.smart-tribune.com/demo-produit) - [Smart tribune](https://smart-tribune.com/) SMART TRIBUNE BLOG # The blog for tomorrow's customer relations Articles, resources and tips to boost your customer relationships [![latest-post-img](https://blog.smart-tribune.com/hubfs/online-marketing_11zon.webp)](https://blog.smart-tribune.com/en/product-knowledge) [KNOWLEDGE BASE](https://blog.smart-tribune.com/en/tag/knowledge-base) ON FEBRUARY 28, 2025 ## [What is Product Knowledge? Importance, Types and Signs of Improvement Needed](https://blog.smart-tribune.com/en/product-knowledge) [Read the article](https://blog.smart-tribune.com/en/product-knowledge) Search for an article by theme, keywords, dates, etc. Search - [Customer Service](https://blog.smart-tribune.com/search?term=Customer%20Service&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Customer Experience](https://blog.smart-tribune.com/search?term=Customer%20Experience&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Chatbot](https://blog.smart-tribune.com/search?term=Chatbot&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Knowledge base](https://blog.smart-tribune.com/search?term=Knowledge%20base&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Self-service](https://blog.smart-tribune.com/search?term=Self-service&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Customer Satisfaction](https://blog.smart-tribune.com/search?term=Customer%20Satisfaction&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [chatbot AI](https://blog.smart-tribune.com/search?term=chatbot%20AI&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Customer Relationship](https://blog.smart-tribune.com/search?term=Customer%20Relationship&type=BLOG_POST&groupId=44256995622&language=en&limit=50) - [Smart Tribune](https://blog.smart-tribune.com/search?term=Smart%20Tribune&type=BLOG_POST&groupId=44256995622&language=en&limit=50) ## All our articles [See all our articles](https://blog.smart-tribune.com/en) ![](https://blog.smart-tribune.com/hubfs/pexels-elevate-digital-1647919.webp) [SELF-SERVICE](https://blog.smart-tribune.com/en/tag/self-service) On MARCH 19, 2024 ## [Self-service Knowledge Base | What is It and How to Create](https://blog.smart-tribune.com/en/self-service-knowledge-base) Self-service knowledge base (KB), a powerful resource that empowers users to find answers independen... [Read the article](https://blog.smart-tribune.com/en/self-service-knowledge-base) ![](https://blog.smart-tribune.com/hubfs/pexels-andrea-piacquadio-3760607.webp) [SELF-SERVICE](https://blog.smart-tribune.com/en/tag/self-service) On AUGUST 14, 2023 ## [9 Top-notch FAQ Page Examples | Benefits, Best Practises And How To Create FAQ Page](https://blog.smart-tribune.com/en/faq-page-examples) As customer self-service has a profound impact on customer expectations along the buying journey, FA... [Read the article](https://blog.smart-tribune.com/en/faq-page-examples) ![](https://blog.smart-tribune.com/hubfs/3-1.jpg) [SELF-SERVICE](https://blog.smart-tribune.com/en/tag/self-service) On MAY 31, 2023 ## [10 Steps for Choosing the Right Tech Vendor for Your Business](https://blog.smart-tribune.com/en/tech-vendor) According to Outsource Accelerator's survey results, 68% of companies in the United States have embr... [Read the article](https://blog.smart-tribune.com/en/tech-vendor) ![](https://blog.smart-tribune.com/hubfs/pexels-fauxels-3183152%201-2.jpg) [SELF-SERVICE](https://blog.smart-tribune.com/en/tag/self-service) On MAY 25, 2021 ## [The Ultimate Guide to Digitalising Your Customer Service](https://blog.smart-tribune.com/en/digital-customer-service-project-check-list) The digital customer relations revolution has arrived and it is here to stay. Consumers are increasi... [Read the article](https://blog.smart-tribune.com/en/digital-customer-service-project-check-list) ![](https://blog.smart-tribune.com/hubfs/151%20-%20Encourager%20l%E2%80%99autonomie%20client%20avec%20des%20outils%20de%20selfcare-1.jpg) [SELF-SERVICE](https://blog.smart-tribune.com/en/tag/self-service) On DECEMBER 1, 2020 ## [Make Your Website Customer Self-Service Friendly](https://blog.smart-tribune.com/en/make-your-website-customer-self-service-friendly) Today’s online consumers want to go from point A to point B as quickly as possible whenever visiting... [Read the article](https://blog.smart-tribune.com/en/make-your-website-customer-self-service-friendly) ![](https://blog.smart-tribune.com/hubfs/pexels-jill-wellington-247972%20%281%29%201.jpg) [SELF-SERVICE](https://blog.smart-tribune.com/en/tag/self-service) On OCTOBER 12, 2020 ## [Customer Self-Service is the Secret to Surviving This Year’s Holiday Shopping Season](https://blog.smart-tribune.com/en/customer-self-service-secret-to-survive-holiday-shopping-season) As we head into the holidays, with fears mounting around COVID-19’s anticipated “second wave,” it’s ... 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