The blog for tomorrow's customer relations

The metaverse: the concept that’s gotten a lot of buzz recently. Some think it’s a passing trend. Ot...

How would you feel about: a chatbot that understands your emotional intent; a voice bot that can rec...

Improving the digital customer experience is at the heart of all marketing strategies. The goal is t...

After-sales service is an area in which all companies have an interest in innovating: 72% of consume...

Businesses depend on customers to succeed. There’s no arguing with that whatsoever. Unfortunately, n...

Selling a product or service that satisfies a customer and responding to their request in a timely m...