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December 4, 2024
The surge of eCommerce has recently established a new standard fordigital customer experience (CX) and online customer support. As the competition is extremely fierce, retail chatbot has come into use as a panacea to...
September 2, 2021
Customers today are digital natives at their very core. Oftentimes, they’ll engage with your brand...
August 24, 2021
Customer service chatbots have become an essential tool for changing the entire customer service...
August 17, 2021
In this article, we’ll explain the basics of customer experience and how a smart customer...
August 3, 2021
Here, we’ll explain what chatbots are, how they’re used, and why they’re an excellent addition to...
July 23, 2021
It's easy to understand that customer satisfaction plays an important and leading role in customer...
July 13, 2021
For years, many brands and businesses have believed that offering a greater variety of customer...
May 25, 2021
The digital customer relations revolution has arrived and it is here to stay. Consumers are...
May 18, 2021
If you’ve found yourself doing a lot more shopping online over the past year, you’re not alone. As...
April 27, 2021
Oftentimes when we talk about customer self-service solutions, we focus primarily on how they can...
February 2, 2021
We’re big believers in the value that chatbots can bring to any brand and their customers. In fact,...
