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    Customer Service
    Chatbot

    August 24, 2021

    Customer Service Chatbots Are Redefining Customer Service

    Customer service chatbots have become an essential tool for changing the entire customer service...

    Customer Experience

    August 17, 2021

    How to Develop a Winning Customer Experience Strategy

    In this article, we’ll explain the basics of customer experience and how a smart customer...

    Chatbot

    August 3, 2021

    What is a chatbot and how to build it?

    Here, we’ll explain what chatbots are, how they’re used, and why they’re an excellent addition to...

    Customer Satisfaction

    July 23, 2021

    5 Ways To Satisfy Customer Needs

    It's easy to understand that customer satisfaction plays an important and leading role in customer...

    Customer Experience

    July 13, 2021

    The Secret to Delivering an Exceptional Digital Customer Experience

    For years, many brands and businesses have believed that offering a greater variety of customer...

    Self-service

    May 25, 2021

    The Ultimate Guide to Digitalising Your Customer Service

    The digital customer relations revolution has arrived and it is here to stay. Consumers are...

    Customer Service

    May 18, 2021

    Bring Your E-commerce Customer Service Into the Digital Age

    If you’ve found yourself doing a lot more shopping online over the past year, you’re not alone. As...

    Customer Service

    April 27, 2021

    An Internal Knowledge Base Will Boost your Employees Efficiency

    Oftentimes when we talk about customer self-service solutions, we focus primarily on how they can...

    Chatbot

    February 2, 2021

    Enhance Your Customer Service Experience with Chatbots

    We’re big believers in the value that chatbots can bring to any brand and their customers. In fact,...

    Customer Service

    January 5, 2021

    The Basics of Creating and Managing a Knowledge Base

    If you’ve been managing any sort of FAQ content on your website in a manual way, it’s time to end...