The blog for tomorrow's customer relations

Chatbots have redefined customer service. They provide instant responses to consumers’ questions, op...

It’s no longer good enough for companies to be present on a few select customer communication channe...

Today, conversational artificial intelligence (AI) is everywhere. It’s behind online banking chatbot...

Love stories sometimes have unhappy endings, but the one between users and chatbots seems to be for ...

In terms of customer relations management as with everything, steering blindly is not the recommende...

It is unavoidable that one day you will face dissatisfied customers even though you try your best to...