The blog for tomorrow's customer relations

Gartner predicts that by 2027, chatbots will be the main customer service channel for about 25% of c...

According to thetop customer service trends in 2024 and beyond, 80% of organizations intend to harne...

In customer service, two terms are often tossed around: chatbots and conversational AI. While they b...

Significant breakthroughs in technology have completely changed every aspect of our daily life, espe...

The surge in the fame of eCommerce chatbots has been tremendous in recent times. Research showed tha...

The "automatic pre-answer generation" feature is now integrated into the Smart Tribune self-service ...