The blog for tomorrow's customer relations

Did you know that a chatbot allows companies to save up to 40% of customer service costs? When these...

More consumers today are choosing to engage with brands and businesses via digital means than ever b...

If you’re reading this article, you’ve probably heard people talking about these things called chatb...

More than 1 out of 4 consumers claim to have purchased a product via a social network (Yougov, 2022)...

People want to access customer service on their terms. In fact, 66% of adults say that valuing their...

A lot of people talk about the “customer journey” as though it’s a tangible object. But the truth is...