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February 28, 2025
In the high-stakes world of sales, your team's product knowledge isn't just another box to check; it's the difference between merely processing transactions and building lasting customer relationships. When a sales...
January 18, 2022
After-sales service is an area in which all companies have an interest in innovating: 72% of...
January 11, 2022
Businesses depend on customers to succeed. There’s no arguing with that whatsoever. Unfortunately,...
November 30, 2021
Every business, whether big or small, is made up of tons of moving parts. But the one constant...
November 23, 2021
If you’ve worked in marketing long enough, you’ve probably thrown around the acronyms ‘B2C’ and...
October 18, 2021
For internet users surfing the web, interacting with a chatbot or consulting a dynamic FAQ have...
October 12, 2021
When your customer database gets to a considerable size, it becomes necessary to find the best way...
October 5, 2021
The study of natural language processing, NLP, began several decades ago, but it’s only recently...
September 7, 2021
Today’s customers have incredibly high expectations—and when they reach out to customer service for...
August 24, 2021
Customer service chatbots have become an essential tool for changing the entire customer service...
May 18, 2021
If you’ve found yourself doing a lot more shopping online over the past year, you’re not alone. As...
