The blog for tomorrow's customer relations

In the high-stakes world of sales, your team's product knowledge isn't just another box to check; it...

"Customer experience is the heart of modern marketing—it’s where loyalty is built and brands come to...

The surge of eCommerce has recently established a new standard fordigital customer experience (CX) a...

Large language models accessible through natural conversation, like ChatGPT or Gemini, have long dem...

Gartner predicts that by 2027, chatbots will be the main customer service channel for about 25% of c...

According to thetop customer service trends in 2024 and beyond, 80% of organizations intend to harne...