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    Self-service

    August 14, 2023

    9 Top-notch FAQ Page Examples | Benefits, Best Practises And How To Create FAQ Page

    As customer self-service has a profound impact on customer expectations along the buying journey,...

    Customer Service

    August 1, 2023

    Probing Questions in Sales: Definition, Types, Benefits and Best Practices

    Along with the customer service chatbot, direct interaction with sales representatives plays an...

    Knowledge base

    July 26, 2023

    How to Close Knowledge Gaps at The Workplace?

    At the core of every thriving organization is a set of knowledge, skills and advanced technology....

    Customer Service

    July 3, 2023

    26 Customer Success Manager Interview Questions to Recruit the Right One

    No matter what industry you're working in, a customer success manager (CSM) has a crucial part to...

    Customer Service

    June 20, 2023

    5 Customer Engagement Tools That Solve Any Business Problems

    There's an old saying that "Good wine needs no bush". It's virtually right with products and...

    Self-service

    May 31, 2023

    10 Steps for Choosing the Right Tech Vendor for Your Business

    According to Outsource Accelerator's survey results, 68% of companies in the United States have...

    Customer Service
    Chatbot

    May 24, 2023

    Complete Guide to Creating A Successful Customer Service Chatbot

    Significant breakthroughs in technology have completely changed every aspect of our daily life,...

    Knowledge base

    May 10, 2023

    What is Knowledge As A Service (KAAS)?

    Living in a technology-dominated world with the prevalence of big data, people have made knowledge...

    Chatbot

    May 4, 2023

    Everything You Need To Know About eCommerce Chatbot In 2024

    The surge in the fame of eCommerce chatbots has been tremendous in recent times. Research showed...

    Knowledge base

    April 24, 2023

    Guide, Tips and Templates for Effective Knowledge Base Article

    Gone are the days when a customer directly called a sales representative to require information,...