The blog for tomorrow's customer relations

In customer service, two terms are often tossed around: chatbots and conversational AI. While they b...

Divergent types of knowledge in the workplace demand different approaches to effectively capture and...

Imagine a seasoned software developer who can instinctively identify and resolve complex coding issu...

Disruption is the new normal. Markets shift, technologies evolve, and customer demands are ever-chan...

Imagine this: a new employee starts their first day, eager to learn the ropes. But their veteran col...

Self-service knowledge base (KB), a powerful resource that empowers users to find answers independen...