The blog for tomorrow's customer relations

Along with the customer service chatbot, direct interaction with sales representatives plays an inte...

At the core of every thriving organization is a set of knowledge, skills and advanced technology. In...

No matter what industry you're working in, a customer success manager (CSM) has a crucial part to pl...

There's an old saying that "Good wine needs no bush". It's virtually right with products and service...

According to Outsource Accelerator's survey results, 68% of companies in the United States have embr...

Significant breakthroughs in technology have completely changed every aspect of our daily life, espe...