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    Chatbot

    July 19, 2022

    Creating A Chatbot In Different Languages: A Guide To Multilingual Chatbots

    Chatbots have redefined customer service. They provide instant responses to consumers’ questions,...

    Chatbot

    July 12, 2022

    WhatsApp Chatbot: The Ultimate Beginner’s Guide

    It’s no longer good enough for companies to be present on a few select customer communication...

    Chatbot

    July 5, 2022

    What Is Conversational AI?

    Today, conversational artificial intelligence (AI) is everywhere. It’s behind online banking...

    Customer Satisfaction
    Chatbot

    June 28, 2022

    Chatbots & Customer Service: What Future To Predict? (2024)

    Love stories sometimes have unhappy endings, but the one between users and chatbots seems to be for...

    Customer Service

    June 14, 2022

    6 Customer Service KPIs You Absolutely Must Measure

    In terms of customer relations management as with everything, steering blindly is not the...

    Customer Satisfaction

    June 14, 2022

    How to Deal with Angry Customers? (Causes, Signs, and Guide)

    It is unavoidable that one day you will face dissatisfied customers even though you try your best...

    Customer Service

    June 7, 2022

    7 Real Customer Expectations When It Comes to the Customer Experience

    You surely know that your customer journey is not just a purchase journey, that customer relations...

    Customer Service

    May 31, 2022

    Chatbots: The 6 Mistakes That Will Make Your Customers Run Away

    Did you know that a chatbot allows companies to save up to 40% of customer service costs? When...

    Customer Service

    May 24, 2022

    Conversational AI & Customer Service: Potential Use Cases for Chatbots in Banking

    More consumers today are choosing to engage with brands and businesses via digital means than ever...

    Customer Service

    May 17, 2022

    6 Problems A Chatbot Can Solve

    If you’re reading this article, you’ve probably heard people talking about these things called...